SHIPPING & DELIVERY
We deliver our products using Poslaju, Ninja Van and SF Express courier services domestically and internationally.
International shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are pre-calculated by SF Express.
Malaysian Domestic shipping is a flat rate for 1 piece of RM8 within SM and a flat rate for 1 piece of RM12 incurred for customers in SS. Any additional item will be charges RM2 each.
Orders are dispatched within 1 business days and shipping times are estimated at between 2-4 business days depending on your location. Please note that, there is no postage on Saturday and Sunday.
All duty & taxes charged by the destination country are at the customers’ expense. International orders can be tracked through the destination country postal service website using the tracking number provided.
HOW TO RETURN / EXCHANGE
- For all returns please email firstname.lastname@example.org or Whatsapp us at 011-10845610 within 3 days of receiving your order to request our representatives to assist you.
- Include in your email or Whatapps the original order number & the items you are requesting to return/ exchange.
- Once your return/exchange has been approved you will receive a instruction on how to return & exchange via email or Whatsapp.
- Complete the returns & exchange.
AYUYAHYA is commited to customer satisfaction. Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. There will be no refund of the original postage and return post is at your expense.
We suggest using Registered post with tracking as AYUYAHYA can take no responsibility for lost or missing returned orders.
No exchange or refund on sale items unless product is faulty.
Unwashed, unworn or unused items in original condition ( with tags) may be returned upon presentation of your original invoice up to 7 days after receiving your order.
You can choose between a refund or exchange where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do.
AYUYAHYA is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days within Malaysia, International delivery timeframes differ for each Country; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.